Disney Reportedly Adds Fifth Key, “Inclusion”, To Cast Member Four Keys of Guest Service

Walt Disney statue outside Cinderella Castle
Credit: Disney

Have you ever heard of the Four Keys? Disney Cast Members across the globe follow Disney’s Four Keys as the foundation of their paramount Guest Service. Well, today, Disney has reportedly decided to add a Fifth Key – “Inclusion”.


According to Scott Gustin on Twitter, Disney has reportedly announced a Fifth Key with the following announcement: “Introducing The Five Keys (Thursday, Sept. 24, 2020): For more than 60 years, the Four Keys of Safety, Courtesy, Show, and Efficiency have provided a foundation for our culture and guided our renowned approach to service as we’ve welcomed Guests from all over the world. As we keep moving forward and working together to drive meaningful cultural change, we are introducing Inclusion as a new key and will be rolling out the Five Keys globally across the segment.”

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As shared on the Disneyland Paris website: The current Four Keys include Safety, Courtesy, Show and Efficiency. Each Key is essential, and together they guarantee an exceptional Guest experience.

Key #1 – Safety. The Keys appear in a specific order to remind us that Safety must be the priority in every decision we take and must never be sacrificed for another key.

Key #2 – Courtesy. Because Cast Members play a major role in the magical Disneyland Paris experience, Courtesy must be at the heart of our contact with Guests as well as with colleagues and partners.

Key #3 – Show. It breathes life into the stories we tell our Guests. The Show Key also applies backstage, in offices and workshops, where each of us contributes, directly or indirectly, to the Guest experience.

Key #4 – Efficiency. By managing our activity efficiently, events run smoothly and we avoid unnecessary inconveniences for our Guests, colleagues and professional partners.

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, and weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.

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