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911 Calls Skyrocket at Disney World: Sheriff’s Office Requests Community Support

A busy theme park scene with numerous visitors walking along a brightly colored street lined with shops. At the end of the street stands a large, iconic castle with pointed towers. Trees and decorations add to the festive atmosphere under a sunny, blue sky.
Credit: Lee Bailey / Flickr

While Disney World is renowned for its excitement and wonder, the park often sees a rise in emergency calls to 911.

A large crowd of people at Disney Springs within Disney World.

Credit: AK on Unsplash

Increasing Emergency Calls at Disney World

These emergencies can range from medical issues like fainting or injuries to more distressing situations such as lost children. Local authorities, particularly the Orange County Sheriff’s Office, report receiving hundreds of calls each day, especially during peak visiting times. This steady influx of emergency calls has prompted a collaborative response from authorities and visitors alike.

Accidental Calls: A Growing Concern

Interestingly, a significant portion of these emergency calls is not due to genuine crises but rather accidental calls triggered by the very rides that attract guests to the park. The rise in unintentional 911 calls has become a pressing concern for local emergency services. Many smartphones are now equipped with sophisticated technology designed to detect crashes and automatically call emergency services if a serious incident is suspected and the user does not respond. Unfortunately, the thrilling motions of roller coasters and other attractions often mimic the conditions that trigger these crash alerts, leading to false alarms.

This issue is not unique to Disney World; other theme parks have faced similar challenges. For instance, in 2021, Dollywood in Sevier County, Tennessee, reported over 10,000 accidental 911 calls. Like Disney, Dollywood had to implement strategies to mitigate this growing problem.

A majestic castle with blue and gold spires towers against a bright blue sky with fluffy clouds. Fireworks explode around the castle, and a group of costumed characters stands in front, waving to an audience. Lush green trees frame the scene at Disney World after a Disney cybercrime investigation.

Credit: Disney

Why Theme Parks Contribute to This Issue

The environment of theme parks significantly contributes to the frequency of accidental emergency calls. Disney World, with its combination of exhilarating rides—from gentle attractions to adrenaline-pumping coasters—is particularly susceptible to this issue. The intense forces experienced on these rides can trigger crash detection alerts on smartphones, resulting in unintentional calls to emergency services.

Moreover, guests’ reliance on smartphones while at the park exacerbates the problem. Many visitors use their devices to navigate, keep in touch with family members, and capture memories. This dependence increases the likelihood of accidental calls when users are engaged in thrilling activities. While staying connected is beneficial, it poses challenges in the high-energy atmosphere of a theme park.

Solutions to Minimize Unwanted Calls

To address this issue, local authorities recommend that parkgoers take proactive steps with their smartphones. Turning off devices or setting them to airplane mode before boarding a ride can significantly reduce the occurrence of unintended 911 calls. This simple action can alleviate pressure on emergency services, ensuring that genuine emergencies receive prompt attention.

A vibrant sunset behind the entrance to Walt Disney World in Florida.

Credit: Inside the Magic

For those who find it impractical to turn off their devices entirely, there are alternative options. Users can temporarily disable crash detection features in their settings, allowing them to enjoy their visit without the risk of unintentionally alerting emergency services during thrilling ride experiences. However, it is crucial to remember to reactivate these safety features after leaving the park.

Looking ahead, geofencing technology is being explored as a potential solution to prevent accidental 911 calls. This technology leverages GPS capabilities to detect when a smartphone is in specific areas, such as on a roller coaster, and could automatically disable crash detection to prevent these frustrating interruptions. While still under consideration, this concept holds promise as a sustainable fix without placing the burden on park visitors.

Conclusion: A Call for Disney World Guest Cooperation

In the meantime, cooperation between theme park attendees and local authorities can significantly improve the situation. Visitors are encouraged to remain mindful of their device settings to help keep emergency phone lines open for those who truly require assistance. With a little awareness and care, everyone can contribute to a safer experience at one of the happiest places on earth.

About Emmanuel Detres

Since first stepping inside the Magic Kingdom at nine years old, I knew I was destined to be a theme Park enthusiast. Although I consider myself a theme Park junkie, I still have much to learn and discover about Disney. Universal Orlando Resort has my heart; being an Annual Passholder means visiting my favorite places on Earth when possible! When I’m not writing about Disney, Universal, or entertainment news, you’ll find me cruising on my motorcycle, hiking throughout my local metro parks, or spending quality time with my girlfriend, family, or friends.

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