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9 Walt Disney World Park Services You May Not Know About

While you are visiting Walt Disney World you might need to take advantage of some special services you didn’t know were available. These services range from package delivery to first aid, etc.; and whatever you may need will most likely be only a phone call away.

1. Merchandise Shipping — Very few guests leave Walt Disney World without a shopping bag filled with Disney souvenirs. The problem then arises, what to do with all those goodies while you are visiting the Parks. There are several options to solve this dilemma. If you are a Disney Hotel Resort guest, you can have your items delivered to a designated location at the front entrance of any Park to be picked up as you exit the Park. There is also the option of having your merchandise sent to your home. Resort guests can have packages shipped from their Hotel package pickup and shipping department, and anyone can have their souvenirs shipped to their home from any shop in the Parks. There is no fee for the Hotel delivery, but there is a nominal fee for UPS or FedEx services.

2. Lost and Found — If you have lost something while at one of the Parks, there is a solution. At every WDW Park, there is a Lost and Found recovery system that will help you recover your lost articles. Items found at the theme Parks or water Parks are turned in to the specific Park’s Lost and Found at Guest Relations. After the Park closes, the items are delivered to the Lost and Found Dept. at the Transportation and Ticket Center. Items lost at Disney Springs, monorails, resort buses and watercraft are also taken to the TTC. Items found at the Resort Hotels are turned into the Lobby Concierge. Disney takes great care in making sure your lost possessions are safe and secure until you arrive to retrieve them.

3. First Aid — Even at the most magical place on earth, illness or injury can occur at any moment, and Disney has you covered. For minor ailments, such as headaches, upset stomach, heat exhaustion, etc., you’ll find a first aid station at each of the major parks and two water parks. These first aid centers are staffed by licensed nurses who are extremely helpful and their services are free. If your medical condition needs more urgent care, you can visit one of the local urgent care centers; Buena Vista Urgent Care or Centra Care.

4. Baby Care Center — Baby Care Centers are located at all four Disney theme parks and provide a convenient place to feed, change, and nurse your little ones. These centers are fully staffed and offer several amenities for parents with infants and toddlers, such as: a private nursing room with rocking chairs, feeding areas with highchairs, a kitchen with a microwave oven and sink, plus an on-site shop offering formula, baby food, juice, diapers, wipes, sunscreen, and over-the-counter medications. The Baby Care Centers are also the place where children who are lost will be brought by a cast member and will be well taken care of until the parents arrive to pick them up.

5. Photo Pass Service — No Disney vacation is complete without a multitude of memorable photographs of attractions, character meet and greets, your family in front of Cinderella’s Castle, and so many more. The Disney Photo Pass Service makes it possible for every member of your family or group to be in the picture. It’s quite simple. The Photo Pass photographers are easy to find. They’re the ones standing at key photo spots with special vests, hats, and large professional cameras. Before your first Photo Pass photo, the photographer will give you a special card that you will use for the rest of your trip, and which you will turn in at the Photo Shop located near Town Square. Here you can view all the pictures that were taken, order the ones you like best, all of them, or wait until you get home and order them online. This is a very innovative and convenient way to create a very memorable photo keepsake album.

6. Ears to the World, Disney World Translator — Disney Show Translators are wireless headphone units that guests with limited English fluency can wear during select attractions. The devices provide a translation which is synchronized with the attraction, providing a truly magical experience from beginning to end. The five languages available are French, German, Japanese, Portuguese, and Spanish, and the translators provide this service for over 20 attractions and shows throughout the 4 Walt Disney World theme parks. They are available at Guest Relations with a $25 same day refundable deposit.

7. Guests with Disabilities — Guests with disabilities who are unable to tolerate long lines may be eligible to return to an attraction at a later time. DAS(Disability Access Service) is intended for guests whose disability prevents them from waiting in a conventional queue environment. This service allows guests to schedule a return time that is comparable to the current queue wait for the given attraction. For guests with mobility disabilities, there are wheelchairs available to rent throughout the Walt Disney parks. The wheelchairs are available for a daily or length of stay fee. They cannot be removed from the Park in which they were rented, but if you will be visiting more than one Park per day, present your receipt at the second Park to secure a replacement wheelchair, if available, at no extra charge. Unfortunately, wheelchairs are given out on a first-come, first-served basis, may not be reserved, and quantities are limited, so arrive early to insure you get one. Trained service animals are welcome at most locations at Walt Disney World, but must remain on a leash or in a harness at all times. For guests with hearing disabilities, there are Assisted Listening and Handheld Captioning services, and for guests with visual disabilities, there are Audio Description devices and Braille maps.

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8. Locker Rentals — Most guests at Walt Disney World come prepared for a full day of fun and excitement and may find out that toting around a full day’s assortment of necessities can get tiresome. This is where locker rentals come in handy. Lockers are located at the entrance of every Park for a nominal fee, plus a refundable $5 deposit. You can choose a small or large locker, and if you will be visiting more than one park, return your locker key and receive your $5 deposit, then present your receipt (plus the $5 deposit) at the second Park for your second locker for the remainder of the day. If you are staying on property, one suggestion is to bring your Resort mugs with you, place them in the locker, and when you return to your Resort, you can fill them up at the food court beverage dispenser before returning to your room.

9. Rider Switch — Here is how this unique service works. If someone in your group does not want to ride on an attraction, an adult can wait with the non-rider while the rest of the party enjoys the ride. The waiting adult can then board the attraction without having to wait in the regular line again, when another adult in the party returns to supervise the child or children who do not ride—either because of the height requirement or they don’t want to ride. You can get a complete list of attractions that offer Rider Switch at Guest Relations.

Walt Disney World can be a much more enjoyable vacation destination when you are able to take advantage of any of these services. There are even more services offered. I suggest you check at the Guest Relations office at each Park to see if your special need can be addressed.

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About Cecilia

I am a working mother of four adult children, 2 granddogs, and one grandcat. I have been a Disney fanatic since 1959, when my parents took my sister and I on a journey across the country to Disneyland. Needless to say, we were thrilled, and this became our vacation destination for the next 10 years. Later, when Walt Disney World was opened, we travelled to Florida and discovered a whole new Disney experience, and WDW became our new vacation destination. Now, our extended family members are all Disney Fanatics and always ready to talk about anything Disney.