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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Guest Relations Guest Relations cast members have one of the most difficult jobs in Walt Disney World, because any guest who is unhappy from a situation that took place anywhere in the parks is going to take out their feelings on Guest Relations. While this is of course part of the job for a Guest Relations cast member, chances are you are not the rudest guest they have encountered, and you are li

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Bus drivers Likely because bus drivers are another job we see everyday in the real world, their work unfortunately goes underappreciated by guests all too often. Disney bus drivers work in high stress situations when the parks close or after the fireworks and they are tasked with safely loading large numbers of guests onto a bus, and driving around such a large resort. A simple “thank you,” as you

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Lifeguards Lifeguards are always appreciated when guests physically see them jump into the water and save someone’s life, but not when they are just monitoring the pool. It might seem like lifeguarding is an “easy” job, allowing the cast members to hang out by the pool all day, but they are constantly looking at the entire swimming area to ensure guest safety, all while subjecting themselves to th

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Attractions Attractions cast members roles’ include a wide variety of tasks, some of which are very safety critical. Seat belt checks, height requirements, and even crowd control or having cast members around the perimeter of the certain shows or fireworks locations are all part of ensuring guest safety. While guests may think of attractions cast members as the people who walk miles upon miles all

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Quick service cast members Like merchandise, quick service is a role that is obviously duplicated in the real world outside of Walt Disney World. However unlike other locations in the real world, quick service cast members at Walt Disney World are not only held to higher standards by guests, but are also likely working with more guests per shift, and in hot, sometimes outdoor locations.  

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Custodial Every custodial cast member I know actually does thoroughly enjoy his or her role, however many guests still go out of their way to make their work difficult. For instance, guests who leave trash on the ground where they were sitting after a parade, are probably not appreciating custodial cast members as much as they probably should. Custodial cast members are responsible for keeping the

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Character Attendant Character attendant can easily be one of the most fun and entertaining roles, but there is one part of this role that is always difficult– cutting the line for a given character meet and greet. While cast members do not let the rude things guests say get to them, cutting the line for a character can often result in some less than thrilling remarks from guests, making this

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12 Underappreciated Cast Member Roles at the Walt Disney World Resort

Housekeeping Housekeeping cast members work very hard to ensure that guest hotel rooms are cleaned each day while they are out enjoying the parks. The lack of appreciation here is evident due to the amount of guests who do not feel the need to tip these cast members– which is customary to do when traveling in the US, and greatly appreciated by the cast members as they are indeed providing gu

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