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Top 5 Amazing Guest Services People Overlook at Disney

Walt Disney World is famous for making guests feel like they’re the only ones in the park. Every day cast members go out of their way to provide world-renowned guest services in order to ensure everyone has a magical day. However, below are a few extra special guest services that you might now know existed, and if taken advantage of are sure to make your Walt Disney World vacation even more wonderful.

5. Concierge/Club Level Hotel Rooms

An extra special way to up the ante on your Walt Disney World vacation is to stay on the Concierge/Club level at one of the Deluxe resorts. Booking a club level room comes with your own personal concierge that assists you in the planning of your vacation before you even set foot on Disney property. Your concierge will book secure dining reservations for you or book tickets for dinner/theater events.

Once you check into your hotel, the club level rooms offer additional amenities not found with a regular hotel room, including high-end toiletries, a daily newspaper, and turndown service. However, the biggest perk is the access to the Club level concierge lounge. This lounge provides the club level guests with complimentary continental breakfast, afternoon snacks, early evening hot hor d’oeuvres, and late evening desserts. Throughout the day, guests can also find complimentary beverages, including beer and wine.

With the attention to detail and the extra level of care offered to guests by the club level employees and concierges, staying at a club level room is sure to make your Walt Disney World stay extra magical.

4. Engagement, Wedding, and Family Photos

Ever dream of having your picture professional taken on Main Street U.S.A. when you’re the only one in the park? Or in front of Cinderella’s Wishing Well with your fiancé or spouse? Or your whole family in front of the Partners Statue in their matching Disney finest? Well thanks to Disney Event Photography your dreams could come true!

Disney Fine Art Photography and Video can offer you an once-in-a-lifetime way to capture all of the Disney magic of your family’s Walt Disney World celebration. For portrait sessions, Disney Fine Art Photography and Video offers two portrait session options – one hour or one half hour. The one hour options will give you your choice of locations around the Walt Disney World resort, including in park locations, whereas the half hour option will give you your choice of location at one of Walt Disney World’s deluxe resorts. The one hour option also offers image enhancements to offer that extra special touch of Disney magic, and both sessions include a soft-covered proof book of your images.

3. Spas at the Grand Floridian and Saratoga Springs

When people think of Walt Disney World, the last thing that comes to mind is relaxation. However, relaxation can be had amid the hustle and bustle of the theme parks at any of Walt Disney World’s three spas. Guests of Walt Disney World can treat and pamper themselves at any one of the spas, which each have their own distinct theme and treatments. Senses Spa at Disney’s Grand Floridian Resort takes you back to a Florida garden at the turn of the 20th Century. Senses offers a full menu of massages, body wraps, and facials, as well as spa packages. You can even indulge your prince or princess with a mommy/daddy and me mani-pedi.

Senses Spa at Disney’s Saratoga Springs Resort is reminiscent of the natural spring wellness retreats of upstate New York that were fashionable during the nineteenth century. Like the Senses at the Grand Floridian, this spa also boasts a full menu of massages, body wraps, and facials, as well as options for children.

While the two spas are operated by the same company, the treatments are unique to each location. Any option you choose is sure to leave you relaxed and rejuvenated and ready to tackle a day in the parks or a night at your favorite Walt Disney World restaurant.

2. Delivery of Souvenirs to Your On-Property Hotel

One of the best perks that Disney offers of which many might not be aware, is the package delivery service offered. Walt Disney World will deliver your souvenir purchases directly to your Walt Disney World resort. This means that you can shop at any time, and you won’t have to worry about carrying around a large or heavy item with you all day. You simply tell the clerk during your purchase that you would like the merchandise delivered and just like magic it will be delivered to your hotel. If you shop in the morning, the packages will most likely arrive at your hotel by that evening, but sometimes it might take a day. Keep this in mind as this is not a service that you can take advantage of on the last day of your vacation.



1. Tour Guides

The ultimate service that guests do not realize is offered by Walt Disney World is the VIP Tour Guide Services. If you really want to feel like royalty on your Walt Disney World vacation, then hiring a VIP Tour Guide is your glass slipper, magic rose, and kiss from a Prince Charming all wrapped into one VERY magical experience.

A VIP Tour Guide is like having unlimited FastPasses for every attraction on property, including Walt Disney World transportation and the turnstiles as your guide will pick you up at your hotel and give you access to the parks through backstage. The VIP Tour Guide will also get you premium seats at all shows, and well as prime viewing spots for fireworks and parades. The VIP Tour Guide is also like having your own, private Walt Disney World historian and your guide will share insight with you about the parks throughout your experience.

VIP Tour Guides allow you to move freely about the theme parks with little to no wait times, thereby allowing you and your family to fully immerse yourselves in the Disney magic and not worry about a thing, which is the most amazing Walt Disney World guest service.

Start planning your next Disney trip with an Authorized Disney Vacation Planner. They’ll help you get the best price for your vacation, share expert advice and their services are totally FREE!

Related Articles:

– Disney Resorts 101: What You Must Know About Staying On Property At Disney World

– Disney’s FastPass+ – Everything You Need To Know

About Angela Bertugli-Spece

An attorney by trade, Angela’s true passion is all things Walt Disney World. She took her first steps into the Magic Kingdom in the fifth grade and has been a fan of Walt Disney World ever since. While she spends her days writing briefs and memos, she enjoys writing about and sharing her Walt Disney World experiences with her family and friends in her free time. Angela and her husband, Gabe, recently discovered all of the amazing “adult” drinking and eating opportunities that can be found in Walt Disney World, and have made it their own personal goal to visit all of the pubs and lounges on property. When Angela is not planning her family’s next trip to Walt Disney World, or daydreaming about getting a job with an office in the Magic Kingdom, she enjoys snow skiing, hosting parties, spending time with her husband, and taking their black lab, Pearl, for a long walk each day!