Epic Universe is blowing people away with its incredible rides, immersive lands, and smart use of technology. One of the coolest upgrades? The facial recognition lockers that promise to simplify your day.
But don’t get too comfortable. Because if you’re not careful, these next-gen lockers could bring your day to a frustrating standstill.
Here’s What Makes the Lockers Seem Awesome
Say goodbye to locker keys, fingerprint scans, or digging through your wallet for your park ticket. Epic Universe now offers lockers that open and close just by scanning your face. The whole process takes seconds: walk up, look at the screen, stash your stuff, and off you go.
After the ride, just head to the exit side, scan again, and your locker opens. No fuss. That is… unless something goes wrong.
The Ugly Truth: It’s Easy to Get Locked Out
Here’s where things can spiral. If the scanner doesn’t recognize your face—maybe due to sweat, lighting, or a slight change in appearance—you’ll be denied access. And unless you remembered your locker number, you might be stuck.
You’d think help would be easy to get, but Universal team members can’t assist unless you can tell them which locker is yours. Not the row. Not the general area. The actual number.
If you didn’t make a note of that number when you dropped your stuff off, you’re going to be wandering a maze of identical lockers trying to retrace your steps.
You Can Avoid the Hassle With These Tips
It’s easy to avoid this disaster with just a little prep:
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If allowed, take a photo of your locker number.
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If not, memorize a nearby marker — a bench, a ride sign, anything that stands out.
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Opt for using your park ticket to open your locker instead of relying on facial recognition.
This simple habit could be the difference between getting on your next ride or spending 30+ minutes trying to track down your stuff.
A Cool Idea That Needs a Reality Check
Universal is clearly pushing boundaries with Epic Universe, but even the most advanced tech isn’t foolproof. And in a setting where guests are hot, tired, and just trying to have fun, small failures can feel huge.
You might think lockers are a small detail. But when you’re standing outside one without your phone, water, or wallet—suddenly, it becomes the most important part of your day.
So take a second to prepare. One photo, one memory jog, one small moment of planning could be all it takes to keep your Epic Universe visit running smoothly.
