Guest’s Rude Behavior Brings EPCOT Cast Member to Tears

A recent viral TikTok video has captured an intense moment at EPCOT, where an interaction with an unruly guest brought a Disney cast member to tears.

At Disney’s theme parks, cast members create the magic that keeps guests coming back. Yet, they’re often on the front lines when visitors act out. This was made all too clear in a video shared by @natali_travelplanner, who, while not capturing the footage herself, provided key commentary on the incident.

Credit: Disney

The video shows an EPCOT cast member at a parking toll booth confronting a guest who allegedly attempted to use a MagicBand improperly. According to Natali and other users, the guest had obtained the band from an Annual Passholder, likely through a secondary source like Facebook Marketplace, to access perks like free parking—a privilege meant for Annual Passholders only.

Following standard Disney protocol, the cast member requested the guest’s ID and scanned the MagicBand. When the ID didn’t match the band’s registered account, she confiscated it, sparking an intense reaction.

Credit: Inside the Magic

The guest demanded, “Give it to me,” and argued, “it’s not your property!” The video then shows the cast member turning away from the aggressive guest, visibly shaken and in tears. A child in the nearby car, where the video was being filmed, comforted her, saying, “Woman, don’t give her it,” while an adult advised, “Be quiet, son.”

Comments poured in with sympathy for the cast member. One user shared, “Working in customer service, people forget that we have feelings and we’re just doing our jobs to make ends meet for our families.” Another added, “That poor cast member. I’ve been there—you’re alone, no one can relieve you for even a second to compose yourself. You’re overworked, exhausted… ugh. People can be so awful.”

Credit: Disney

The consensus was clear: this behavior from guests is all too familiar. One former cast member commented, “You’d be surprised how many guests talk to us like this. Most of the time, I’d be in my shift just thinking, ‘What am I doing here?’ And I’ve gone home crying.”

Disney’s Security Protocols and Non-Transferable MagicBands

MagicBands, once linked to a guest’s account, are non-transferable. This policy ensures the integrity of guest accounts and benefits, preventing unauthorized use. To maintain these standards, cast members routinely verify guest IDs when MagicBands are scanned, ensuring that guests receive the perks they’ve earned.

Credit: Disney

Disney also employs fingerprint scanning and photo identification technology to secure tickets and prevent misuse. Together, these policies and technologies protect the experiences of all Disney guests and uphold the standards that make Disney parks a safe and magical destination.

Do you think guests are becoming increasingly disrespectful toward Disney cast members?