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Shocking Moment at Epic Universe: Guest Shoves Igor and It’s All Caught on Video

A disturbing incident at Universal Orlando Resort’s newly opened Epic Universe has raised alarms about guest behavior and the treatment of park performers. A viral TikTok video, posted earlier this week, shows an adult male guest forcibly shaking the beloved roaming character Igor, sparking outrage among viewers and prompting concerns about the safety of entertainers in theme park environments.

In the footage, captured by a park visitor, the guest is seen aggressively yanking Igor by the arm in an apparent attempt to get the character’s attention. Igor, known for his humorous antics and popularity among guests, is visibly startled by the forceful interaction. The video quickly circulated on social media, drawing widespread criticism for the guest’s actions.

A dark, Gothic-style castle with tall spires and a central clock tower stands under a cloudy sky in Epic Universe
Credit: Andrew Boardwine, ITM

Concerns Over Respect and Guest Behavior

Commenters on the video were quick to express their shock and disapproval of the guest’s behavior, with many pointing out that it demonstrated a lack of respect for both the performer and the boundaries of public interactions. One commenter noted:

“That’s not right, it should be common knowledge to not touch, let alone yank someone just to get their attention. They’re a human being, not a doll to be pulled around.”

The video sparked a broader discussion about the treatment of roaming characters at theme parks, particularly those who are cast members performing in character for guests. While many condemned the guest’s actions, some pointed out that incidents like this not only threaten the well-being of the performers but also send a poor message to children and other park visitors about acceptable conduct.

@bestiorvm

why do people think it’s okay to grip someone they just met 💔 they would not like it either and he looked so taken aback #fyp #foryoupage #fy #foryou #labrats #bestiehagrid #ygor #ygordarkuniverse #darkuniverse #darkuniverseepicuniverse #epicuniverse #universal #darkmoor #universalstudiosorlando #monstersunchained

♬ original sound – e²

Impact on the Future of Roaming Characters

As the incident gains attention, many fans are expressing concerns about the potential future of roaming characters like Igor. The fear is that repeated incidents of aggressive interactions could lead Universal to reconsider the presence of these beloved characters in the park. Some even worry that the company might take drastic measures, such as removing roaming characters altogether or limiting their interactions with guests.

Roaming characters have long been a cherished part of the theme park experience, providing guests with the opportunity for organic, spontaneous interactions. For many visitors, these characters represent the heart of the immersive experiences Disney and Universal have worked hard to create. The threat of losing such interactions would alter the park’s atmosphere and could negatively impact guest satisfaction.

Concept art for Dark Universe at Universal Orlando Epic Universe
Credit: Universal

Universal’s Response and Future Steps

As of now, Universal Orlando Resort has not issued a statement regarding the incident or how they plan to address the aggressive guest behavior caught in the video. However, theme parks are no strangers to managing inappropriate guest actions, and ensuring the safety of both guests and performers remains a top priority. It is likely that Universal will review the incident and consider implementing stricter measures to prevent similar occurrences.

Whether that means increasing staff presence, refining security protocols, or providing clearer behavioral guidelines for park visitors is yet to be determined. For now, the park must grapple with the fallout from this disturbing incident and its potential effects on the future of character interactions.

Eva Miller

Eva was born and raised in the beautiful state of Oregon but has since relocated and lives in New York City. Since she was young, Eva has loved to perform in musicals, especially Disney ones! Through performing, Disney’s music became the soundtrack of her childhood. Today, Eva loves to write about all the exciting happenings for the Walt Disney Company. In her free time, Eva loves to travel, spend time in nature, and go to Broadway shows. Her favorite Disney movie is 'Lilo and Stitch,' and her favorite Park is Disney's Animal Kingdom.

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