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‘Unbelievable!’: Social Media Slams Woman for Snatching Wheelchair at Disney

Disney parks have long been known for their inclusive atmosphere, offering experiences for guests of all abilities. From accessible rides to wheelchair and scooter rentals, Disney strives to ensure that all visitors can enjoy the magic of the parks. However, recently, an incident occurred that has left the online community shocked and divided.

It all started with a Disney mom who, after using a wheelchair at Walt Disney World’s Magic Kingdom, was accused of stealing it, and the internet wasted no time in reacting.

Two young women are joyfully looking at a smartphone app together at Disney's Grand Floridian Resort & Spa
Credit: Disney

Related: Day One: Disney Park’s Stricter Wheelchair Policy Now in Effect

This surprising turn of events unfolded when a mother, who had posted photos of her daughter using a wheelchair while at the Magic Kingdom, faced accusations from the online community of taking someone else’s chair.

What followed was an explosion of comments and outrage on Reddit and social media as people discussed the matter, questioned the woman’s actions, and even speculated about the potential consequences.

Let’s dive into what happened and why this controversy has sparked such a debate online.

Mickey Mouse standing proudly in front of the Cinderella Castle at Magic Kingdom inside Disney World.
Credit: Disney

The Incident Unfolds: A Wheelchair Gone Missing

Reddit user Such_Competition1503 shared a post detailing the incident, in which the mother had allegedly taken a wheelchair from an unattended area and used it for her child. The woman, sharing her experience online, seemed oblivious to the potential consequences of using the wheelchair, not realizing it was someone else’s.

In her post, she explained that her daughter had been walking around the park for hours and was exhausted. The mom then found an empty wheelchair and decided to use it for her daughter.

However, the twist came when she shared a photo of herself in the wheelchair, taken by a Disney PhotoPass photographer. That’s when the controversy really began to take shape.

PSA: if you see a wheelchair, don’t take it and use it as a photo op.
byu/Such_Competition1503 inDisneyWorld

Related: Video: Disney Creator Shares How Disney Attractions Accommodate Wheelchair Transfers

That post quickly gained traction, sparking discussions about ethics and entitlement at the parks. Other users began questioning whether this was an isolated incident or part of a bigger problem at Disney.

The Backlash: Outrage and Accusations

The story didn’t stop with just one post—it quickly went viral, drawing attention from not only Disney fans, but also those involved in disability advocacy groups. The main concern was that the woman had taken someone else’s wheelchair, not understanding that for some, these chairs are an essential tool for accessibility.

Many Reddit users shared their personal experiences of needing wheelchairs during visits to Disney and were upset by the lack of consideration shown by the woman in the story.

is Disney's disability program ending
Credit: Disney

One commenter shared their personal experience:

“My son has a disease where he can walk fine for short distances but has to use a transport chair at Disney. Makes me wonder if this was parked near the restroom and was someone’s that might be in a similar situation. Wheelchair in a restroom is a nightmare.”

Others pointed out that the wheelchair in question didn’t match the standard Disney rental chairs, further raising doubts about whether it had been taken from a personal owner.

Another Redditor noted:

“This doesn’t even look like a Disney wheelchair. I’ve never seen a pink one. So it looks like they literally stole a wheelchair that someone owned. That is actually ridiculous.”

Disney Disability access service pass
Credit: Disney

As the story gained more attention, users began to dig deeper, investigating whether the missing wheelchair belonged to someone else. A commenter, u/CartographerLong106, revealed that they had seen posts in disability support groups about a missing wheelchair that matched the description of the one in the photo.

This revelation added fuel to the fire:

“The best (worst?!) part was when someone realized that it was actually a stolen wheelchair that someone in a Disney disability group had been about going missing, with pictures – the chairs matched. It was her personal chair. That person was given OP’s information 😅”

disability lawsuit disney
Credit: Disney

Related: Disney Guest Faces Heart-Wrenching Denial of DAS for Disabled Son

The story was becoming more complex by the minute, as accusations of theft started to circulate. People were shocked that not only had the wheelchair been taken, but that the woman had gone as far as sharing photos of it online, seemingly without understanding the gravity of her actions.

The Consequences: A Divisive Issue

As the story continued to gain traction, more users weighed in with their thoughts. Some argued that the mother’s actions were unintentional and that she had simply tried to make her child more comfortable. Others believed that Disney should take action to prevent similar incidents from happening in the future, with many suggesting that the mother’s Annual Pass be revoked for violating park rules.

Disney Wheelchair disability
Credit: Disney

A commenter remarked:

“Yep! This is all over the Passholder pages, and all those Passholders didn’t disappoint in pointing out that the owner posted this chair on a disability page asking for its return. The owner had to rent a chair when theirs was stolen. The proud entitled mother posted her daughter in the stolen chair, and that post didn’t go the way she expected. 🤪”

As more information came to light, Disney fans started discussing whether the mother should face a ban from the parks. While some believed it was just an honest mistake, others were less forgiving, emphasizing that taking someone else’s wheelchair was a clear violation of the park’s rules.

Cinderella Castle with the sword in the foreground at Magic Kingdom
Credit: Disney

This incident shines a light on a broader issue: the importance of respecting others’ needs when visiting theme parks, especially when it comes to accessibility. Disney is known for its efforts to create an inclusive environment for all guests, and wheelchairs and ECVs are essential for many individuals to navigate the parks comfortably. Taking someone else’s chair, even unintentionally, creates unnecessary obstacles for people who truly need it.

Guests who require a wheelchair or ECV are encouraged to use Disney’s wheelchair rental services and to be mindful of the importance of these devices for other park visitors. If a wheelchair is left unattended, it’s crucial to notify a cast member so that it can be returned to its rightful owner. Disney has clear guidelines for how wheelchairs should be used, and this incident serves as a reminder that accessibility equipment should always be respected.

What are your thoughts on the situation? Do you think the mother was simply unaware of the seriousness of her actions, or should Disney have taken stronger action against her? Should incidents like these lead to a ban from the parks, or should the woman have been given a chance to explain? Share your thoughts in the comments below, and let’s continue the conversation.

Krysten Swensen

A born and bred New England girl living the Disney life in Southern California. I love to read, to watch The Golden Girls, and love everything to do with Disney and Universal. I also love to share daily doses of Disney on my Disney Instagram @BrazzleDazzleDisney!

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