Outside the Disney BubbleUniversal Studios

Universal Kids Resort Is Hearing It From Guests, and the Park Is Making Changes

We talk a lot in this community about what makes a theme park visit truly great. The food, the atmosphere, the little details that make you feel like you stepped into a different world entirely. But there is one thing that does not always make it into the highlight reels and it matters more than almost anything else when you are there with young kids in the middle of summer. Comfort. The simple, unglamorous, deeply important experience of not feeling like you are melting into the pavement while you wait for a ride. Universal Kids Resort in Frisco, Texas, opened on July 1 to a lot of excitement, and by most accounts, it is delivering a genuinely fun experience for families with younger children. The rides are thoughtfully designed, the park has a warmth and energy that feels right for its audience, and there is plenty to keep little ones entertained throughout the day. But real families visiting in real Texas summer heat have started sharing real feedback, and one theme keeps coming up again and again. There is not enough shade.

A colorful hotel with a bold, modern design featuring square and circular windows, bright panels in orange, green, yellow, and pink, with “UNIVERSAL” on the roof, and people gathered outside in Texas.
Credit: Universal

What Families Are Experiencing

North Texas summers are serious. Heat index values in the Frisco area have been regularly climbing into the triple digits since the park opened, and guests have noticed that certain stretches of the park leave families exposed to direct sun with few places to duck out of it. Walkways, queue areas, and transition spaces between attractions have drawn the most feedback, with parents of young children noting that the heat can make a full day at the park genuinely difficult to manage.

The conversation started even before opening day. A local Texas resident who had been following the park's development shared photos online back in June and raised the question of where the shade was, pointing out that summer temperatures in the area regularly sit between 95 and 105 degrees. The post suggested the park could feel like a half-day experience during the hottest months if the situation was not addressed.

That early concern turned out to reflect exactly what families have been experiencing since the gates opened.

Universal Kids Resort Is Already on It

What we appreciate about how Universal Kids Resort handled this is that they did not go quiet. The park released a statement acknowledging the feedback and confirming that additional landscaping and shade elements are already being planned and added throughout the resort over time. The response also highlighted what the park already offers to help families manage the heat, including indoor attractions, air-conditioned restaurants, shows and merchandise locations, and multiple splash pads designed specifically for younger guests.

This is how new parks should respond to early feedback and it is worth acknowledging. Theme parks are living, breathing places that grow and improve over time. Landscaping takes years to mature into something that provides meaningful natural shade. Infrastructure additions like shade structures and covered queues get layered in as parks learn how guests actually use the space. The fact that Universal Kids Resort is already committing to those improvements after just two weeks of operation is genuinely encouraging.

If You Are Visiting This Summer

For families with trips already on the calendar, a little planning goes a long way right now. Arriving early before the afternoon heat peaks, building in regular breaks at the splash pads and indoor attractions, staying hydrated, and wearing sunscreen will all make a meaningful difference. The park has enough indoor spaces to anchor a smart itinerary around, especially for families traveling with younger kids who need frequent breaks regardless of the weather.

The shade is coming. And in the meantime, this community will be rooting for every family heading to Frisco this summer to have the best possible visit.

Erica Lauren

Erica Lauren is a theme park writer and content creator based in Orlando, Florida, allowing her easy access to Walt Disney World, Universal Orlando Resort, and other attractions. As a frequent park visitor, she offers an authentic perspective from her experiences in the parks. A dedicated runDisney participant, Erica combines her love for running with theme parks, making unforgettable memories on their magical courses. When she's not writing or racing, she’s planning her next adventure with the goal of discovering new theme parks. As a thrill ride enthusiast, her favorite spot is always in the front row of the fastest coaster, with plenty of trip reports to share.

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