The next time you are on the Walt Disney World website and are asked to participate in a survey, you might want to say yes.
On April 19, this reporter was asked just that question when searching for information regarding the sudden change to Disney World’s lingering face mask policy and found that the Mega Resort was looking for some input on its Theme Park Reservation System.
One of the first questions asked Guests to rate the experience on each of the following pages: Park Reservation System pages, Park Ticket Purchase pages, Know Before You Go information pages, Resort Booking pages, and Seasonal or Annual Pass Purchase pages.
Guests clicking anything but “excellent” will be directed to another page that asks, “What are the reasons you rated your experience using (previous option) as less than excellent?” In this case, it was regarding the Disney Park Reservation System, and Guests were given a chance to express their dissatisfaction in as many as 500 words.
Once all reasons are listed, Disney World then asks more specific questions about how the Park Reservation System affected Guests’ latest vacation or attempt to secure a visit to , EPCOT, or while booking a vacation.
Guests are also able to let Disney World know that they were not able to make their preferred Disney Park Reservations due to the Resort’s continued limited capacity.
Once Guests let Disney know that they were not able to schedule their trip the way they could before the Park Reservation System, it essentially asks, “what next?”
It asks, “Due to a lack of your preferred Park/date availability, what did/will you do instead?”
Guests are able to then let Disney know if its Park Reservation System is the reason they booked fewer days at the Parks or canceled their vacation altogether.
We at Disney Fanatic advise all our readers to please take surveys like this when given the opportunity. The Walt Disney World Resort tracks these results, and they can impact future Guest experiences for “the better.” It also allows Guests to voice their opinions directly to Disney World without involving an innocent call center bystander.