There have been a staggering amount of complaints coming from Disney Resort and Disney Park Guests in recent months. Some complaints have been aimed towards rides that are in disrepair or constantly breaking down, Disney leadership (i.e. Bob Chapek), or the overall lack of Disney magic — but some complaints have been focused on negative experiences with Disney Cast Members.
One adult Star Wars fan recently shared his grievous experience after a Cast Member reportedly removed his brand-new lightsaber from his possession without explanation. This negative experience took place in Hollywood Studios at Star Wars: Galaxy’s Edge, which features a location called Savi’s Workshop where Disney World Guests can pay to make their own lightsabers.
TikTok user Kassidie Witherow shared footage of her husband making his own custom lightsaber — and footage of a Cast Member, dressed in Star Wars attire, walking by and taking the lightsaber away smoothly right after the man had finished making his new purchase. “When your husbands Star Wars dreams are made and crushed in a 4 minute span,” she wrote in the video’s caption.
These lightsabers cost about $250 and measure about 31 inches from blade to hilt upon completion. “I was so happy!” Kassidie’s husband protested, watching as the Cast Member walked away with the yellow lightsaber. Some fellow Disney and Star Wars enthusiasts joked that the Cast Member was just “jealous” of the cool lightsaber, while others complained that the duo should have reported the negative experience to other Cast Members or a Guest Relations department.
Kassidie’s husband has shown up on the TikTok account and attempted to explain the situation in videos like the one shown here, indicating that the lightsaber he made was faulty, but other TikTok users still seem confused by the Cast Member’s behavior.
We have seen recent reports regarding Cast Members’ behavior from many Disney fans. In one instance, a Cast Member portraying Minnie Mouse faced backlash after refusing to hug a young Guest. In another instance, a waiter at a popular Disneyland restaurant attempted to refuse to serve someone alcohol because they hadn’t ordered enough food to merit a drink.
Do you think that the Cast Member should have been more clear when they took away this lightsaber? Have you had any strange experiences with Cast Members?