Guest Yells at Cast Member While Trying to Get into Disney Park

disney park guest
Disney (Left); @johntovarr/TikTok (Right)

A Disney Park Guest recently had a meltdown and yelled at a Cast Member when they were stopped from entering a Disney Theme Park.

The Disney Parks have changed in myriad ways over the course of the Covid-19 pandemic, and likely the biggest of those has been the introduction of the Park reservation system.


Mickey Mouse at Disneyland/Disney

The Theme Parks are still undoubtedly crowded — that’s never going to change — but they are still operating with restrictions, i.e., under reduced capacity. Guests still have to obtain a Disney Park Pass to enter a Theme Park, a system that allows fans to make a Park reservation up through 2024.

Despite its divisive reception among fans and would-be Guests, Disney shows no sign of dropping the Park Pass System anytime soon, something Guests have been incredibly vocally frustrated by. Per fans, this policy could ruin a trip to the Theme Park that had been planned months prior.


The Mickey Pumpkin on Main Street, U.S.A., at Disneyland Resort/Disney

Related: Confirmed: Disney World Makes Changes to Park Pass System

A recent viral TikTok video shows precisely this: a Guest being incredibly frustrated by the system.

The video shows the Guest, presumably with their child, at one of the ticket booths at the entrance to Disneyland Resort. According to the video, the Guest had made reservations for the entire party, but the child did not have one. It appears they were not being let in, which led to some fireworks.

Check it out:


#disneyland #disneylandmagickey #disney #disneylandresort #magickeyholder #magickeyrenewal #disneypassholder #passholder

♬ original sound – johntovarr

Related: Cast Member Describes Daily Abuses From Disney Guests

The Disney Park Guest yelled at the Cast Member staffing the booth repeatedly as dozens of others watched. It’s unclear if the situation was resolved after this — the video ends before we find out, but we know that Disney is firm on its reservation policy.

While this Guest‘s frustration at the policy is more than understandable, Guests often take for granted that Cast Members whether at Walt Disney World Resort, Disneyland Resort, or any other Theme Park are there to help and always try their best to ensure visitors have a magical day. It’s important to remember that Disney, not the Cast Members, are responsible for these policies, and the latter are merely doing their jobs.

While the Theme Parks are returning to normal, Disney CFO Christine McCarthy participated in a Q & session earlier this year at Morgan Stanley’s 2022 Technology, Media & Telecom Conference, where she divulged a few details about what fans can expect in the upcoming months. She stated that Parks’ capacities would never return to normal. For better or for worse, it appears that, at least for the foreseeable future, the powers-that-be intend to keep the policy going.

We at Disney Fanatic will keep you updated about this and other Disney-related stories as they come to light.

About Priyanka Kumar

Priyanka is a writer, artist, avid reader, and travel enthusiast based in Chicago. In her free time, she is probably walking by the lake, catching up on the latest releases on TV, or spending inordinate amounts of time rewatching Moana, Encanto, and her Disney Channel life-long favorites Zack and Cody wreak havoc on the Tipton.

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