Disney Guest Denied Disability Access Pass Despite Terminal Illness

Disney has recently updated its Disability Access Service (DAS) policies, which are designed to accommodate guests with disabilities who struggle to wait in long lines. However, one Disney guest is paying the price in spite of a terminal illness.

The program, originally created to provide a more inclusive experience, requires guests to meet specific criteria to qualify. Under the new rules, the focus has shifted primarily to those with developmental disabilities, particularly autism. This change has left many previous users frustrated and feeling marginalized.

Disney guest reactions to these updates have been overwhelmingly negative, with numerous individuals voicing their discontent online. Many guests express feeling betrayed, as they believed the service was meant to cater to a broader range of disabilities.

The new emphasis on developmental disabilities has sparked widespread concern about fairness and accessibility, particularly for those with chronic illnesses or terminal conditions.

Denial of Access for Terminally Ill Disney Guest

The case of a terminal cancer patient highlights the emotional toll of these new restrictions. During a recent visit to Disneyland, a family sought a DAS pass for their father, who is battling terminal cancer. They were met with disappointment when a cast member informed them that he did not qualify for the pass because he did not have autism:

The worker was rude, told me she would not help me if i was recording, then proceeded to walk away within seconds without even seeing that i was recoding. my dad cannot do many things since being diagnosed with cancer & one of our few outlets is disneyland. My dad cannot stand or sit for long periods of time without feeling discomfort or pain. He is the one paying for the passes (which are not cheap). Disneyland refused to give him disability access because they said it is ONLY for autistic people. We come to spend family time away from home and the hosptial. The only accommodation they gave us was to have my dad wait outsude the ride while we all get in line together. It is ABSOLUTELY CRAZY to me that they will dismiss any sickness, condition, or illness even if it is terminal. Just because you are not autistic does not mean you do not need accomidations. It does not make sense how much money you spend here just for them to treat you like you mean nothing.

@lovelyjay.17

The worker was rude, told me she would not help me if i was recording, then proceeded to walk away within seconds without even seeing that i was recoding. my dad cannot do many things since being diagnosed with cancer & one of our few outlets is disneyland. My dad cannot stand or sit for long periods of time without feeling discomfort or pain. He is the one paying for the passes (which are not cheap). Disneyland refused to give him disability access because they said it is ONLY for autistic people. We come to spend family time away from home and the hosptial. The only accommodation they gave us was to have my dad wait outsude the ride while we all get in line together. It is ABSOLUTELY CRAZY to me that they will dismiss any sickness, condition, or illness even if it is terminal. Just because you are not autistic does not mean you do not need accomidations. It does not make sense how much money you spend here just for them to treat you like you mean nothing.

♬ original sound – Blaine

The family expressed disbelief and frustration, recounting their emotional experience. They had hoped that the park would provide a much-needed break from the hospital and a place for quality family time. Instead, they were directed to wait in traditional lines, which was particularly difficult for the patient, who cannot stand or sit comfortably for long periods.

This incident has raised serious concerns about the impact of these changes on visitors with terminal illnesses. Those sharing similar stories express uncertainty about their future visits to Disney parks, as they feel unsupported in their pursuits of making cherished memories with loved ones.

Broader Impact on Disabled Guests

The limits placed on eligibility for the DAS pass have disproportionately affected a wide range of Disney guests with various conditions. Many individuals suffering from chronic conditions such as multiple sclerosis, severe arthritis, or even conditions post-COVID-19 find themselves excluded from the service. This has resulted in feelings of exclusion and disregard from a company that has historically prided itself on inclusivity.

Reports from guests with disabilities highlight that the new qualifications not only hinder their ability to enjoy the parks but also evoke feelings of anger and sorrow. The testimony of many reveals a growing sentiment that the changes were made hastily, without consideration for those needing essential accommodations.

As the situation develops, several advocacy groups are calling for a reevaluation of the policy. These groups argue that by narrowing the eligibility criteria, Disney dismisses the needs of an entire segment of guests who require assistance and modifications.

Response from Disney and Guest Advocacy Groups

In response to the backlash, Disney officials maintain that their policies are designed to ensure that those who genuinely require assistance receive the appropriate accommodations. They assert that the changes were prompted by the growing misuse of the DAS system, which had resulted in overcrowding and significant disruptions for all guests.

Despite these explanations, advocacy groups such as DAS Defenders have mobilized to voice their opposition. They emphasize that Disney’s new focus on developmental disabilities excludes many individuals with legitimate needs. Their efforts have included petitions that have garnered thousands of signatures, urging the company to reconsider the new guidelines.

The ongoing backlash reflects a deep desire from many guests for greater inclusivity. As the dialogue continues, it remains to be seen whether Disney will adjust its policies to better accommodate all disabled individuals. The current situation has left a sizable number of Disney guests feeling overlooked and in need of fair access to the experiences the parks promise to provide.