Universal Orlando Resort’s Halloween Horror Nights (HHN) 2025 is set to be a major event, but some guests are expressing frustration with the Premium Scream offering. A recent guest review has raised concerns over the value of the upgrade, especially regarding the long wait times for both food and attractions despite the higher price tag.
Guest Complaints on Premium Scream Experience
The Premium Scream package, which was marketed as a way to speed up the HHN experience, has fallen short for some attendees. One guest shared their disappointment, stating: “House lines are too long considering it would be cheaper to come on another night with Express and you could do pretty much the same amount.” This comment highlights a key frustration — the belief that the package does not deliver the expedited access that was promised, leaving guests questioning its value compared to a regular Express pass.
In addition to long wait times for the attractions, food lines have also contributed to the negative experience. The guest described the food queues as “crazy,” further exacerbating the inconvenience. The Premium Scream package, which costs extra to skip the lines, is supposed to offer convenience, but the extended waits for food and attractions have led some to feel they’re not getting their money’s worth.
At the price, Premium Scream is oversold. Crazy food lines, house lines are too long considering it would be cheaper to come on another night with Express and you could do pretty much the same amount. A really poor experience on what will be undoubtedly a landmark year for HHN. pic.twitter.com/iX4C200ace
— Universal Parks News Today (@UniNewsToday) August 29, 2025
The Cost of Premium Access
The high cost of the Premium Scream package has many questioning its value. With long waits for both rides and food, some guests feel that paying for expedited access might not be the best investment. “It’s not worth it,” one guest said, pointing out that the Express pass on a regular night may offer nearly the same experience for a lower price. Universal Orlando has yet to comment on the concerns, but the feedback suggests that the value proposition may need rethinking.
Despite the concerns, Halloween Horror Nights 2025 is still shaping up to be a major draw for fans, with new haunted houses, scare zones, and exciting entertainment options. However, these complaints about Premium Scream reveal ongoing challenges in meeting guest expectations, especially when it comes to the premium offerings.
As Universal Orlando looks ahead, they may need to consider whether the premium experiences they offer are truly delivering the convenience and value they promise. Guests planning to attend should carefully evaluate the options and consider whether the Premium Scream package is the right choice for them, especially if they’re concerned about cost versus benefit.
