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‘Frustrating’ & ‘Awful’: More issues with Lightning Lane at Disney World

Despite Disney’s report about the Genie suite and Lightning Lane, some more Guests are sharing issues they faced while using the service.

There’s nothing like a Walt Disney World vacation. Whether it’s Parks like Disney’s Animal Kingdom and Magic Kingdom Park in Disney World, people from all over the world flock to many a Disney Park just to get their fill of the Disney experience we all know and love, be that Walt Disney World Resort of Disneyland Resort. But the experience of being at the Parks is informed by the services Disney provides, and one particular one has seen a lot of complaints lately.

cinderella-castle

Cinderella Castle, Magic Kingdom, Walt Disney World Resort/Disney

Related: Cast Member Issues PSA to Guests Using Lightning Lane

The Disney Genie suite and the Lightning Lane system have been controversial since their introduction. But recently, Guests have taken to particularly sharing their concerns and frustrations with this. After a series of price hikes a couple of weeks ago, and Disney’s introduction of the variable Disney Genie+ prices, it seems that Disney is doing a lot to make up for its pandemic losses.

Despite this, it appears Guests are flocking to the Parks, as we’ve reported recently, but per Guest reports, the Parks don’t seem to be equipped to deal with it. And even Disney’s services aren’t of help. A few days ago, many Guests described the Theme Park as a “literal hellscape.” They shared their frustrations over many a closed attraction and ride, multiple instances of a Lightning Lane reservation being booked-out, complete with big crowds, all while having paid for that expensive Disney Park ticket.

Reddit user and Disney Guest u/bdmott wrote:

Lightning lane at Hollywood studios from WaltDisneyWorld

Related: Commentary: The Biggest Failure of Disney’s Genie+, Lightning Lane System

Another Guest, u/nellyann, corroborated this with their own experience, “We had a horrible time there this past January. Couldn’t even pay to get on ROTR and it was down most of the day anyway. Got two LL for the evening as our first two then everything we wanted to do was sold out. Rope dropped ToT and rockin rollercoaster. Then had an hour long wait for toy story mania. Everything had 90+ minute waits and my kids are too young for that so we just sat around and wandered for several hours after lunch waiting for our evening LLs. Genie does not work well at that park at all.”

beacons of magic hollywood studios

Disney’s Hollywood Studios/ Todd Anderson / Disney

Related: Guests Share More Woes Because of Lightning Lane

What’s interesting about this situation is that when Disney executives gave their report of the Parks earlier this year, they said that the Disney Genie Lightning Lane service is “performing phenomenally well.”

Read More: Disney Surprises Fans With Genie+ Update

Here’s looking to these issues being fixed sooner rather than later, with the Lightning Lane reservation helping them have the Disney experience they came for, and Guests finding that Disney magic they love so much at the Theme Park.

About Priyanka

Priyanka is a writer, artist, avid reader, and travel enthusiast based in Chicago.