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Despite Disney’s report about the Genie suite and Lightning Lane, some more Guests are sharing issues they faced while using the service.
There’s nothing like a . Whether it’s Parks like and in , people from all over the world flock to many a just to get their fill of the we all know and love, be that of . But the experience of being at the Parks is informed by the services Disney provides, and one particular one has seen a lot of complaints lately.
Cinderella Castle, Magic Kingdom, Walt Disney World Resort/Disney
Related: Cast Member Issues PSA to Guests Using Lightning Lane
The suite and the system have been controversial since their introduction. But recently, Guests have taken to particularly sharing their concerns and frustrations with this. After a series of price hikes a couple of weeks ago, and Disney’s introduction of the variable Disney Genie+ prices, it seems that Disney is doing a lot to make up for its pandemic losses.
Despite this, it appears are flocking to the Parks, as we’ve reported recently, but per Guest reports, the Parks don’t seem to be equipped to deal with it. And even Disney’s services aren’t of help. A few days ago, many described the Theme as a “literal hellscape.” They shared their frustrations over many a closed and , multiple instances of a being booked-out, complete with big crowds, all while having paid for that expensive ticket.
Reddit user and Disney Guest u/bdmott wrote:
Related: Commentary: The Biggest Failure of Disney’s Genie+, Lightning Lane System
Another Guest, u/nellyann, corroborated this with their own experience, “We had a horrible time there this past January. Couldn’t even pay to get on ROTR and it was down most of the day anyway. Got two LL for the evening as our first two then everything we wanted to do was sold out. Rope dropped ToT and rockin rollercoaster. Then had an hour long wait for toy story mania. Everything had 90+ minute waits and my kids are too young for that so we just sat around and wandered for several hours after lunch waiting for our evening LLs. Genie does not work well at that park at all.”
Disney’s Hollywood Studios/ Todd Anderson / Disney
Related: Guests Share More Woes Because of Lightning Lane
What’s interesting about this situation is that when Disney executives gave their report of the Parks earlier this year, they said that the service is “performing phenomenally well.”
Read More: Disney Surprises Fans With Genie+ Update
Here’s looking to these issues being fixed sooner rather than later, with the helping them have the they came for, and finding that Disney magic they love so much at the Theme .
