Cast Member Allegedly Denies Disability Access Service Pass, Misinforms Guest

In a shocking turn of events, it was revealed that a cast member allegedly lied to a guest who really needed a Disability Access Service pass, denying the park-goer the help they needed.

Cast members are the heart and soul of the Disney experience. Any Disney fan knows how instrumental cast members make going to either the Walt Disney World Resort or Disneyland Resort the incredible Disney vacation it is for so many of us.

Between going on a ride like Space Mountain or enjoying the Haunted Mansion in either the Magic Kingdom in Disney World or Disneyland Park in Disneyland and complementing that with the (usually) impeccable service from cast members, there’s a lot to love.

While cast members are very much the driving force behind the Disney magic, occasionally, guests have reported shocking and inappropriate behavior from these Disney employees, as was the case recently.

Cast Member “Lies” to Guest About Disability Access Service

Recently, a mother took to social media to share her frustration about how fellow park visitors treated her and her daughter with brain damage.

Related: Daughter With Brain Damage “Ruins” Disney World Experience

While the mother inquired about fellow fans’ opinions about whether she had done the right thing taking her daughter to Disney World, some recommended she should get a Disability Access Service pass for the next trip to make it easier on herself.

But when this topic came up, the guest explained that when they tried getting a Disney DAS pass, a cast member on the phone reportedly refused to grant her one. Here’s what happened.

Related: Fact Check: Is Disney Ending Its Disability Program?

The mother explained,

I called before we went. They told me that mostly those services are geared towards people in a wheelchair. The only thing they said they could do was have me purchase lightning lane passes for every ride. Those are a pain in the ass because they are scheduled. Something as simple as my daughter having an accident and needing to be cleaned up would cause us to miss the time.

In response, many guests called out the cast member, saying they “outright lied” to the OP. The guest commented,

The cast member that told you this outright lied to you, in fact they won’t give out a DAS if you’re able to use a wheelchair because you would be able to stay in the line with everyone else.

Another guest agreed, writing, “Yeah, that’s patently false. In the future, go to Guest Services (any of the blue umbrellas or at the front of the park),” giving the OP (original poster) advice on how to handle the situation the next time around.

“Tell them you have a kid with brain damage. You called before and their advice is not working. You tried waiting in the lines today and it was too hard on her AND FELLOW GUESTS.”

The fan also recommended that the mother “Be specific about the comments you are getting and how much it is disturbing her. Not only should you get DAS pass but they might get you a complimentary ride pass or two to make up for today.”

Please note that the story outlined in this article is based on a personal Disney Parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Disney Fanatic’s personal views on Disney Park operations.