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Over the past couple of years, it seemed that Walt Disney World Vacation Planning has become increasingly difficult. What started out as a digitization of one’s Theme Park Ticket onto a cool wristband and the ability to access a Fast Pass on one’s cell phone has turned into arguably a smartphone-dependent gauntlet for the technologically challenged.
Put into overdrive by the now-former CEO Bob Chapek at the start of the Theme Parks’ reopening, aspects described as “optimizing” such as mobile ordering, virtual queues, Theme Park Reservations, Disney Genie+, and Lightning Lane have been antagonized by many fans and Guests as only adding frustration to their Walt Disney World Resort experience. To many, it seems harder than ever to visit Magic Kingdom Park, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom. From accessing your Disney World Resort hotel room to managing every advanced dining reservation, the MyDisneyExperience app only seems to further dominate the Disney vacation experience, and spending the extra money on an authorized Disney vacation planner only seems more necessary.
That collective disheartening feeling appeared to reach a breaking point when one poor woman and her kids woke up several people in her hotel at 7 am after erupting in frustration sparked by her failure to win a spot in the Guardians of the Galaxy: Cosmic Rewind virtual queue right when it opened. Click the link below to read more of that story.
Read More: Disney Has Gotten “So Bad” that Guests Scream and Cuss at 7 a.m., Wake Up Fellow Visitors
But since he has resumed the role of CEO of The Walt Disney Company, Bob Iger has attempted to make it clear that he wants to listen to Guests and improve the overall Disney World trip experience. And questions asked in a survey regarding the Walt Disney World Resort website proved once again their growing concern for the Guests.
Given the opportunity to take the survey after booking my own upcoming accommodations, I could clearly see the survey wanted to know two things: which vacation planning pages did I visit and how simple or difficult it was for me to complete the necessary tasks, including making and modifying my Park Pass Reservation, booking a Walt Disney World hotel, and purchasing any Disney World tickets.
Screenshot Credit: TK Bosacki/ Disney Fanatic
Related: VIDEO: Fans Share “Training” Guests Need For Disney World
Disney also asked me point-blank, “How easy or difficult is the overall process of planning (i.e., booking, purchasing, modifying, etc.) for your Walt Disney World Resort trip?”
Screenshot Credit: TK Bosacki/ Disney Fanatic
I understand that surveys can be a pain, but I can genuinely say that I felt like I was able to take the time to share with Disney Parks what I felt were the most frustrating parts of my Disney World Vacation Planning process.
The Walt Disney World Resort is constantly changing its online surveys based on Guests’ current concerns and frustrations, and this latest update appears to show they are becoming more and more aware of how out-of-hand their technological advancements have gotten.
If you are unsatisfied with the current state of planning your next visit to a Disney Property and you get the opportunity to take a survey, DO NOT pass it up. Take the extra five minutes and let your voice be heard.
Disclaimer: Any opinions expressed in this article are the writer’s and may not reflect the sentiments of Disney Fanatic as a whole.
