A guest detailed a harrowing experience at Disneyland when they were riding Web Slingers, which left them “at a loss for words.”

While the Walt Disney World Resort and the Disneyland Resort are undoubtedly some of the best places in the world to enjoy a Disney vacation, things can go awry at these magical Disney destinations. Whether it’s because of guests who behave badly or because of issues with attractions at the parks like Haunted Mansion, Space Mountain, or Big Thunder Mountain Railroad, incidents do happen.

Guest Shares Ride Vehicles Get Derailed on WEB SLINGERS

A guest took to Reddit to share a “terrifying” experience on WEB SLINGERS in Disney California Adventure Park. The guest explained that “10 seconds into the ride, our car partially derailed.”

Rather than stopping the ride and ensuring the safety of guests, the OP reported that they were “hurtling at high speed within millimeters of walls,” and one of the OP’s biggest concerns was, “How many bones will I break if we hit this wall at this speed?”

For almost the entirety of the two-minute ride, the partially derailed car was speeding away, and it was only when the ride almost ended that cast members took action. However, even with this, guests were reportedly made to wait for 20 minutes without any communication.

When they finally disembarked from the ride, the OP overheard cast members discussing that multiple cars had derailed. The guest explained that there was “No acknowledgement of what had just happened, no fast passes, nothing. I even said to the CM at the vehicle exit ‘hey our car derailed and it was really scary,’ and he said ‘I know, we’re trying to fix it.’”

In the comments, many guests jumped in to comment on the situation. One of the most informative opinions was that of a ride operator who explained what could have happened during the ride:

 Although I am surprised you nearly got through the whole ride before they cycled out this sounds more like a failure of the ride system. So much of a ride operators job relies on sensors and the ride accurately reading them. Normally these systems are extremely reliable and shockingly smart but they can make mistakes. Once you out of view from cms it’s on the sensors, the system, and the person who reads any warning that the ride says. The cms could have responded better for sure. There is this thing called the motion envelope that is considered when designing and operating rides which basically means you were likely not in danger of the ride vehicle hitting a wall, just being flung around. 

Ultimately, it seems the guest was not in danger, though the experience was undoubtedly terrifying for the Disney Park fan. While riding a thrill ride or dark ride at a Disney Park is meant to encourage some adrenaline, rest assured this is not the intent on Disney’s part with their rides.

Guests can rest easy knowing that any Disney roller coaster is held to the highest safety standards, be that a Walt Disney World ride or one across the pond at Disneyland Paris and Tokyo Disneyland.