Even though Genie+ is one of the more controversial additions to the Disney Park experience, executives say it’s doing “phenomenally well.”
Disney has been under much scrutiny in the recent past, given many of the pricing decisions and the general downward track of the Disney experience many Guests report. Many fans have criticized the current Disney CEO Bob Chapek for this decline.
However, per the Walt Disney Company, their numbers show a different story, particularly with the Disney Genie+ system. Per Disney, the satisfaction ratings for the reservation systems are high.
Recently, at the 2022 Bank of America Securities Media, Communications & Entertainment Conference, Disney executives Josh D’Amaro the Chairman of Disney Parks, Experiences and Products, and Christine McCarthy, Senior Executive Vice President, and Chief Financial Officer, The Walt Disney Company participated in a question and answer session where they addressed the Park experience amongst a slew of topics, and in particular spoke to Disney’s controversial Genie + and Lightning Lane.
D’Amaro said that the service is “performing phenomenally well.” He even added that 70 percent of Guests who used the service said they would use it again. The satisfactory rating is a higher number than many Disney fans immediately think of but demonstrates why Disney has been so steadfast in not reworking the service per fan feedback.
D’Amaro said that Genie+ is amongst the products that allow Guests to “experience [the] Park in a much more productive way,” and helps the business be much more productive as well.
Meanwhile, fans on social media took to Twitter to share their thoughts about this announcement and statistic, and many were not pleased.
@DocEpcot took to Twitter. He said,
“These people are clowns. If you’re there on an expensive trip already, the last thing you want to do is wait in long lines. Genie + is Blackmail, PERIOD!!”
Check it out:
Josh D'Amaro: "Genie+ is doing phenomenally well. It is selling much better than we thought." These people are clowns. If you're there on an expensive trip already, the last thing you want to do is wait in long lines. Genie + is Blackmail, PERIOD!!
Cc @DisneyParks $DIS https://t.co/pA8f9vyu6w
— Epcot is Home ?????? (@DocEpcot) September 7, 2022
And another Twitter user, @kennyb0nes, agreed, “I echo this sentiment. You’re left with no choice but to purchase Genie+. When the elites at Disney allow us pleebs to purchase an AP again, you can also expect the price to be $1500+.”
However few fans also pushed back against this criticism:
@Dragonlawyer11 responded to the OP:
G+ is a no brainer. It's $15. One hour of my time is worth at least $15. If it saves me one hour of time in line then I break even. I've saved considerably more than one hour in time each day I've purchased it.
— Lawyer of Dragons (@Dragonlawyer11) September 7, 2022
The suite is one a uses when visiting the Parks—be that , Disney’s Hollywood Studios, Disney’s or Epcot at , or or at the . It replaced the previously complimentary FastPass system that allowed a to skip the standby line when at a Theme Park.
Ultimately, it appears from Disney’s comments that most and Guests are happy with the service and the perks it provides, which leads to the possible conclusion that the + system is probably not going anywhere for now.