Recently, guests reported an incident that had cast members in a panic, with some reportedly being in “crisis mode.”

Cast members are the heart and soul of the Disney experience. They keep the theme parks running and functioning as they should, making sure guests have the magical experience they came to the Disney Parks for, and also work to keep the parks operating seamlessly. Any Disney theme park guest can confirm that cast members are rarely ruffled.

However, an incident at the park recently had cast members in “crisis mode,” per guest reports.

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Guest Reports Cast Members in “Crisis Mode” Gets Denied Character Meet ‘n’ Greet Opp

Recently, a Disney guest took to X, formerly known as Twitter, to share their confusion at an incident that they witnessed while enjoying a trip to Walt Disney World.

The guest explained they’d stood in line for an hour to meet Duffy the Disney bear, and after the guest had waited for all that time, cast members suddenly moved him to a different location. The guest also explained that “everyone at the back of the line just jumped [those who’d been waiting].”

The visitor also explained that the cast members were saying they were “in crisis mode,” adding that they didn’t understand what that meant.

Yo, Disney is wild. Did I just wait an hour to meet Duffy, and then they moved him to a different location? Everyone at the back of the line just jumped us. The CMs are saying they’re in crisis mode, which idk what that means. @WaltDisneyWorld

— Jogging Jake (@ThatJakeKid91) November 6, 2023

In response to the original post, many were equally surprised by the turn of events, and none could explain what had happened or why it might have taken place.

One guest shared that this wasn’t the first time an incident like this had occurred. They commented, “this has happened to me a million times, and it upsets me every time. I think it happened with Duffy last year too at the Post race party.”

Another added a simple, “That’s unacceptable.” 

A third even asked, “What does crisis mode have to do with moving character locations?”

The OP didn’t have an answer.

It’s hard to work out what exactly “crisis mode” implies when the term was last used during the Covid-19 pandemic when mandates of wearing masks indoors were widespread and people needed to wear face coverings to visit Disney World (when they could at all).

It goes without saying, of course, that it’s clear that this was not as worrisome an event as the coronavirus pandemic. However, it does leave us curious as to what was going on at Disney World, especially with the difficulties the park has been seeing recently.

Has Disney World Attendance Dropped?

Recent reports have been suggesting that attendance at Walt Disney World has dropped, including numbers provided by the Walt Disney Company itself. Some have related this to the increased prices, including for tickets, food, and merchandise. Others have attributed it to the drop in quality of the Disney Park experience as a whole.

Please note that the story outlined in this article is based on a personal Disney Parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Disney Fanatic’s personal views on Disney Park operations.