Just last year Walt Disney World Resort introduced its new upcharge service that replaced the former complimentary FastPass system. Now, it seems like security has been brought in to help alleviate disgruntled Guests in the Parks.
In fall 2021, Disney introduced Disney Genie, Disney Genie+, and individual Lightning Lane attractions. The three-piece puzzle can be a slightly confusing system. The first piece is Disney Genie, the complimentary My Disney Experience App addition to help Guests navigate each Disney Park.
The second piece is Disney Genie+ (similar to the former FastPass system) which allows Guests to skip the standby line via a Lightning Lane entrance for 2-3 attractions per day for $15 per person. The third piece is the individual a la carte Lightning Lane attractions which are rides not included in Disney Genie+. Guests can decide to pay out of pocket to skip the line to ride for a price that varies depending on crowd size (typically around $13 per ride).
The confusion and the cost of the Lightning Lane entrance is obviously not a Disney fan favorite but Guests are doing their best to adjust accordingly. It seems like not all Guests are pleased, however, and Disney is working to help with problematic issues it may cause.
Recently, a photo was taken within EPCOT’s Frozen Ever After attraction in the World Showcase’s Norway Pavilion. There is a part of the attraction queue where the Standby line and the Lightning Lane line meet. A Cast Member stands at that location and allows multiple paid Guests through in the Lightning Lane line compared to the amount of Standby line Guests. This is extremely frustrating as a Standby line Guest when it’s a long wait time.
At this merge point, Disney Security has been added. @FitBelleFi took to social media to share a photo along with, “Security stationed at the Frozen Ever After merge point. Mr. Chapek, tell us more about how Guests love Lightning Lane.”
It’s unfortunate that Disney now has the need to add security guards to critical spots in an attraction queue, but here we are. We’ve seen plenty of fights go viral at Disney, and hopefully, with these security guards posted as key boiling point areas, the friction between Guests will be minimalized.