Disney “Karen” Calls Cast Member “Useless” for Merchandise Running Out

disneyland cast member

Another day, another Guest yells at a Cast Member. A Guest reportedly shouted at a Disney Cast Member when Magic Key tote bags ran out.

Walt Disney World Resort and Disneyland Resort Guests love the Disney Parks for the magical experience they can provide. The Disneyland Resort, in particular, is home to two Disney Parks—Disney California Adventure Park and Disneyland Park. Guests can enjoy myriad rides and attractions at either Theme Park when they visit.

partners stature disneyland resort

Partners Statue, Disneyland Resort/Disney Parks Blog

There are many ways Guests can choose to take part in the Disney experience, and one way is through Magic Keys. It has been interesting to be a Magic Key holder this year. Between being stuck in hours-long queues to purchase Magic Keys to them selling out almost as soon as they went on sale, Guests have gone on a roller coaster ride.

But this week, Magic Key holders had a different, unexpected issue. From December 5 to December 20, Magic Key holders have been able to pick up a free holiday tote bag by the Silly Symphony Swings at Disney California Adventure. However, as happens with exclusive merchandise, the bags ran out early. And one Guest was not happy about it.

Disney Guest and TikTok user @sugamamakayla filmed a “Disney Karen” yelling at a Cast Member about the situation.


disney karen yelling at a castmember because they ran out of the Magic Key Totebags 30 minutes before designated time LMAO #fyp #fypă‚· #disney #disneyland #magickey #magickeyholder #magickeytote #disneycaliforniaadventure #disneyadult #disneykaren #karensgoingwild #karensoftiktok #karen

♬ original sound – kayla the shoemaker

The video, shot in Disney California Adventure, portrays a Disney Cast Member saying, “I really do apologize, folks,” to angry-looking Guests.

The “Karen” in question repeatedly asks the Cast Member how many Magic Key holders were in the Park that day and how Cast Members keep track of how many totes they give out. The Guest then also demanded the Cast Member give them Lightning Lane passes for the inconvenience. (The CM explained she couldn’t do that.)

disneyland rides shut down

The Guest then even goes so far as to ask, “What kind of Guest Services Manager doesn’t want to please the customers?”

“I do want to please the customers. I just have so many of them; it’s not something that’s in my control,” the Cast Member responds. The Guest even called the Cast Member “useless.”

The CM stood her ground and was praised in the comments of the video for doing so. As fellow fans pointed out, it’s important to remember this was a first-come-first-serve situation. We must treat Cast Members with respect and dignity.

We at Disney Fanatic will continue to report on all Disney news.

About Priyanka Kumar

Priyanka is a writer, artist, avid reader, and travel enthusiast based in Chicago. In her free time, she is probably walking by the lake, catching up on the latest releases on TV, or spending inordinate amounts of time rewatching Moana, Encanto, and her Disney Channel life-long favorites Zack and Cody wreak havoc on the Tipton.

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