Disney Cast Member Yells At and Accuses Guest of Breaking Machine

disney california adventure cast member

A Disney Cast Member recently reprimanded and publically shouted at a Guest, accusing them of breaking a machine and holding up the line.

The Walt Disney World Resort is home to four incredible Theme Parks—Magic Kingdom Park, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom.  It’s counterpart, Disneyland Resort, is no less. Each Park, Disneyland Park and Disney California Adventure Park are known to be fan-favorites. The Disney Resorts and each Disney Park have Guests flocking to them for the magical experience they provide. The Parks have myriad rides and attractions that make them a “must-visit.” The heart of the Disney experience, however, are the Disney Cast Members.

Disneyland Resort

Disneyland Resort/Disney

However, there have been some accounts recently of Cast Members not treating Guests in the way they are reputed to. Just recently, a Disney Guest, u/CandyAdept8602, checked in to see if fellow Guests also felt Cast Members had been increasingly rude to Guests.

Read More: Disney Guests Upset With More Instances of “Extremely Rude” Cast Members

But one Guest’s account stood out in particular.

disneyland resort

Sleeping Beauty Castle, Disneyland Resort/Disney

U/ca55en reported,

We went November of last year and I had a cast member in DCA yell at me and then yell to the line of people behind me that I was to blame for her cash register breaking down.

I was just trying to buy some water with my credit card. I had inserted the card into the machine and it didn’t work, so the cast member asked if she could take my card and try to run it. I agreed and she attempted to run the card, but the machine crashed and had to be rebooted. The cast member then started berating me, saying it was my fault because I “tried to run the card too many times” and that she would only be able to take cash for an extended period of time. 

partners stature disneyland resort

Partners Statue, Disneyland Resort/Disney Parks Blog

The Guest continued that when they then tried to pay in cash, the Cast Member refused and insisted that the Guest had ruined the machine and began yelling to fellow visitors behind her that she had broken the device, and because of that, the rest of Guests would need to pay in cash.

The Guest concluded that they “stood there for what seemed like several minutes holding out my cash, wishing that she would just take it so I could bring the water back to my family. She just kept loudly repeating over and over that I had broke her machine. I was pretty shocked by the whole exchange.”

It’s important to note that this is only one Guest’s experience and most Cast Members are very highly and rigorously trained to be helpful and accommodating of Guests.

We at Disney Fanatic will continue to report on all Disney news.

About Priyanka Kumar

Priyanka is a writer, artist, avid reader, and travel enthusiast based in Chicago. In her free time, she is probably walking by the lake, catching up on the latest releases on TV, or spending inordinate amounts of time rewatching Moana, Encanto, and her Disney Channel life-long favorites Zack and Cody wreak havoc on the Tipton.

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