After a Disney World ride malfunctioned, one father was particularly upset with the park for its lack of empathy towards his daughters, who got stuck on the ride.
Disney World is more popularly known by its moniker “The Most Magical Place on Earth,” and it’s a title that is well-earned by the Mouse House and Disney Park. With rides like Big Thunder Mountain Railroad and Expedition Everest, it’s no surprise that this is the case.
Father Becomes Disenchanted with the Mouse
Recently, however, a father found himself less than happy with his experience at Disney World. Here’s what happened.
The father, Joe Sherman, told Fox Business that despite taking his family to Disney World in Central Florida for years, this time left his 7-year-old and 11-year-old “traumatized.” As some might already know, recently, Expedition Everest saw a malfunction that had the ride stuck on an incline for more than 30 minutes.
“So my daughter came down they were crying hysterically and traumatized, we had to leave the park early,” Sherman said.
Disney World Guests Stuck on Expedition Everest Coaster Incline for More Than 30 Minutes😨 pic.twitter.com/BufIh3dcPg
— Game of X (@froggyups) December 18, 2023
“My girls need therapy. They don’t want to go on any roller coaster. They are scared to pieces to go to any amusement park,” he added. This, unfortunately, wasn’t all. Sherman also shared that his daughters were “freezing,” while they were stuck on the ride.
“In the meantime, my wife was freaking out, crying hysterically, and she asked the cast members [Disney employees] for a status update but no one could tell her anything.”
“And the worst part about the whole situation is that Disney prides themselves on having the best guest experience. But it seemed like they fell out of protocol where nobody can talk to my wife, nobody can comfort her, nobody can give her some sort of resolve,”
Sherman commented. “They just said, ‘we don’t have any updates. This is normal,’ over and over again.”
Ultimately, when the girls were finally let down and reunited with their parents, Sherman reached out to Disney to resolve the situation but was met with a standard “black and white” corporate response wherein the park offered them “FastPasses.”
“They failed to have empathy,” Sherman concluded.
What do you think of this situation? Do you think Disney should have responded differently? Let us know in the comments!
Please note that the story outlined in this article is based on a personal Disney parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Disney Fanatic’s personal views on Disney Park operations.