Disney Executive Says Company is “Obligated” to Listen to Fans

josh d'amaro new york times

The Walt Disney Company seems to firmly believe it is giving fans what they want, or at the very least, listening to them.

The Disney community has been sitting through a small whirlwind of news for the last few days. From all the Disney Park news, beginning with the removal of Park hopper restrictions to free parking as well as complimentary PhotoPass services for select Guests at the Walt Disney World Resort and all Guests at the Disneyland Resort, and even TRON’s open date finally being revealed, fans have not had a moment to breathe.

Josh D'Amaro

Josh D’Amaro, Chairman, Disney Parks, Experiences and Products

While this Parks news has flooded our timelines, Disney also just announced the new chairman of the board who will be replacing Susan E. Arnold just todayMike Parker. It certainly is a season of change for the Mouse House.

In the midst of this, The New York Times spoke to Chairman of Disney Parks, Experiences, and Products, Josh D’Amaro, about the changes that Disney fans have heard about in the Parks over the last few days. Mr. D’Amaro shared some insight about the Mouse House’s approach to tackling some of the issues that have been voiced about the Parks.

cinderella castle magic kingdom

Cinderella Castle, Magic Kingdom Park/Courtesy of Disney

“We want to make sure our fans are feeling the love,” Mr. D’Amaro said. “We’re listening to them, and we’re trying to adjust.” The Chairman also added, “I have a lot of face-to-face conversations with Guests when I’m walking the parks, and I read a lot of their comments online.

“If you move a tree, if you change a procedure, if you start asking for reservations — that’s a big deal to our Guests,” he added. “They care. They really, really care. And if people care that much, then I have an obligation to listen and, when appropriate, to make some changes and modifications.”

josh d'amaro disney world

Josh D’Amaro at Walt Disney World

Mr. D’Amaro also commented that the company, celebrating its centennial this year, is always looking for more ways to add value while highlighting that the Disney Genie+ product has been “incredibly popular” and is a product they believe in.

We at Disney Fanatic will continue to report on all Disney news.

About Priyanka Kumar

Priyanka is a writer, artist, avid reader, and travel enthusiast based in Chicago. In her free time, she is probably walking by the lake, catching up on the latest releases on TV, or spending inordinate amounts of time rewatching Moana, Encanto, and her Disney Channel life-long favorites Zack and Cody wreak havoc on the Tipton.

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