In a new low for the Walt Disney World Theme Park Disney’s Hollywood Studios, many of the Park’s best attractions shut down one after the other on the morning of February 11.
Disney CEO Bob Iger and Disney Parks chairman Josh D’Amaro are sure about one thing. Their strategy for the Disney Parks is all about Guest satisfaction. That’s what they’ve hammered in since the beginning of 2023 in interviews with journalists, and even during the February 8 earnings call.
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But Guest satisfaction from a business perspective and Guest satisfaction from a visitor perspective seem to differ slightly. For example, D’Amaro has constantly mentioned that Disney really believes in its Disney Genie product (with Genie+ and Lightning Lane), and it’s going to keep developing that product. Fans have mentioned time and again that they would rather the product just… disappear.
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Recently, a journalist even slammed the Walt Disney Company for its business decisions, stating that they were unsustainable for various reasons. But one prudent point that the writer made was the number of Disney Park ride shutdowns she and her family experienced while at the Disney Resort in Central Florida, the Walt Disney World Resort. And there’s more proof of that, yet again.
On the morning of February 11, The Twilight Zone Tower of Terror was temporarily shut down and closed to Guests for a little over an hour, and the minute it came back up and running again, another fan-favorite ride at the Disney Parks, Rock ‘n’ Roller Coaster Starring Aerosmith went down. The closures were seen on the My Disney App, as pictured below.
Related: List: Disney Parks Attractions Closing in 2023
This is also not the first time this month that the Rock ‘n’ Roller Coaster has seen a sudden shutdown; Disney Fanatics will also remember the ride is due to undergo refurbishment soon. Temporary closures and waits are a part of the Disney experience. Disney Fanatics know that. But when these types of ride shutdowns like the one at Disney’s Hollywood Studios repeatedly happen, sometimes one does question if Disney truly is listening to its Guests when it counts.
Both rides are back up and running as of the publishing of this article.